Job Description
Job ID: 20250020 A(A45)AH
Position: Application Support Engineer Company background: Singapore listed company
Salary: MYR5,800 – MYR10,000
Working location: Bangsar South, KL
Working day Mon - Fri
Working hours 9am to 6pm
Job Responsibilities:
Reporting to the User Application Support Lead, the Application Support Engineer will provide daily application support, troubleshooting, and enhancements.
Key responsibilities include:
- Resolving technical issues and user queries via the Freshservice helpdesk.
- Diagnosing and fixing application bugs, performing root cause analysis.
- Supporting deployment, configuration, and updates of applications.
- Ensuring compliance with IT policies and security best practices.
- Documenting issues, solutions, and best practices for future reference.
- Assisting in UAT and application enhancements.
- Providing user training and guidance when necessary.
Job Requirements:
- Degree/Diploma in Computer Science, or Information Technology
- A minimum of 3+ years of experience in user application support and software troubleshooting.
- Proficiency in VB6, VB.NET, ASP.NET, C#, PHP, and C#.NET Core.
- Experience with web service integration (JSON, SOAP, XML), RESTful APIs.
- Strong SQL skills (SQL Server 2019, PostgreSQL 11, SSIS, SSRS, Crystal Reports).
- Familiarity with scripting tools (PowerShell, VBScript) and source control (GIT, GitHub, TFS).
- Strong problem-solving and analytical skills.
- Effective communication and teamwork abilities.
- Proactive, independent, and adaptable to business needs.
Added Advantage:
- Experience with ITIL frameworks, OutSystem, cloud technologies (Azure, Docker, Kubernetes), and frontend frameworks (Vue.js, React, Node.js).
- Knowledge of Accounting, Inventory Management, ERP, and Point-of-Sales systems.
Interest parties may wish to send in your resume to huiling.aik@nalagroups.com
or whatapps for more details at http://wa.me/60147362581