Job title: Application Support Engineer | 5 days | Up to MYR10,000 | Bangsar South, KL | AH
Job type: Permanent
Emp type: Full-time
Industry: Financial Services
Salary type: Annual
Salary: Negotiable
Job published: 2025-03-14
Job ID: 37885
Contact name: Nala Groups KL
Contact email: joseph.chee@nalagroups.com

Job Description

Job ID: 20250020 A(A45)AH

Position: Application Support Engineer Company background: Singapore listed company

Salary: MYR5,800 – MYR10,000

Working location: Bangsar South, KL

Working day Mon - Fri

Working hours 9am to 6pm

 

Job Responsibilities:

Reporting to the User Application Support Lead, the Application Support Engineer will provide daily application support, troubleshooting, and enhancements.

Key responsibilities include:

  • Resolving technical issues and user queries via the Freshservice helpdesk.
  • Diagnosing and fixing application bugs, performing root cause analysis.
  • Supporting deployment, configuration, and updates of applications.
  • Ensuring compliance with IT policies and security best practices.
  • Documenting issues, solutions, and best practices for future reference.
  • Assisting in UAT and application enhancements.
  • Providing user training and guidance when necessary.

 

Job Requirements:

  • Degree/Diploma in Computer Science, or Information Technology
  • A minimum of 3+ years of experience in user application support and software troubleshooting.
  • Proficiency in VB6, VB.NET, ASP.NET, C#, PHP, and C#.NET Core.
  • Experience with web service integration (JSON, SOAP, XML), RESTful APIs.
  • Strong SQL skills (SQL Server 2019, PostgreSQL 11, SSIS, SSRS, Crystal Reports).
  • Familiarity with scripting tools (PowerShell, VBScript) and source control (GIT, GitHub, TFS).
  • Strong problem-solving and analytical skills.
  • Effective communication and teamwork abilities.
  • Proactive, independent, and adaptable to business needs.

 

Added Advantage:

  • Experience with ITIL frameworks, OutSystem, cloud technologies (Azure, Docker, Kubernetes), and frontend frameworks (Vue.js, React, Node.js).
  • Knowledge of Accounting, Inventory Management, ERP, and Point-of-Sales systems.

 

Interest parties may wish to send in your resume to huiling.aik@nalagroups.com

or whatapps for more details at http://wa.me/60147362581