Job Description

Job ID :37959 - CY - A(A45) 
Job Title: Operation Assistant
Salary Range: RM 2500 – RM 4000
Working Hours: (GMT + 8) 8 am. - 6 pm. or 6 pm-4 am. (2 days off in 1 week)
Working Location: Iskandar Puteri JB 

Job Descriptions

1. Complete daily operational tasks such as registration, deposits, withdrawals, reporting, and other operational tasks timely and accurately.
2. Perform end-to-end Know Your Customer (KYC) processes for both new and existing clients, ensuring accurate and timely documentation.
3. Conduct risk assessments on clients based on their profiles, geographic locations, and transaction patterns to identify and mitigate potential risks. Classify clients by risk level and apply appropriate levels of due diligence.
4. Assist in the drafting, preparation and application of procedures, guidelines, and operational documents for clients and the team.
5. Assist to make notification for any operational policies, changes or notices.
6. Assist the supervisor in settings of the systems according to established procedures and requirements.
7. Prepare reports and present findings to the supervisor as required.
8. Respond promptly to inquiries from other departments and clients, providing resolutions in a timely manner.
9. Ensure clients’ information and documents are securely stored within company systems in accordance with established procedures and regulations.
10. Assist in coordinating and communicating with other teams or departments on operational matters.
11. Assist finance department with the deposit and withdrawal reconciliations daily and follow up discrepancies.
12.Cooperate with the compliance and audit departments to provide the required documents in a timely manner.
13. Take proactive measures to prevent the company from involvement in money laundering, terrorist financing, or other illegal activities, and report any concerns to the supervisor immediately.
14. Record any complaints and report to supervisors immediately. Assist to handle the complaints timely.
15. Follow the team’s assigned shift schedule. 16. Address any issues or concerns by liaising with the supervisor.

Knowledge and Qualifications 

1. Participate in financial knowledge, operations, compliance, laws, and regulations training sessions, and successfully pass any required tests.
2. Fulfil the qualification requirements for the operation position, as specified by the regulations.

Internal Policies and Standards:
1. Adhere to the company’s internal policies, operational procedures, and regulatory requirements.
2. Adhere to the principle of confidentiality. Do not disclose, share, or use the company’s confidential information without authorization 

WhatsApp -60164495096
Email - Christine.yap@nalagroups.com