Responsibilities :-

1) Customer Service:

- Act as the primary point of contact for customer inquiries, orders, and complaints.

- Process and manage customer orders, ensuring accuracy and completeness of all information.

- Respond promptly to customer inquiries, providing accurate information about products, lead times, and order status.

- Handle complaints, returns, and other customer issues professionally and escalate when necessary.

2) Order Planning and Coordination:

- Coordinate with the production, logistics, and inventory teams to plan and schedule orders.

- Ensure all orders are processed within lead times and aligned with production capabilities.

- Monitor order statuses and update customers on any changes or delays proactively.

- Analyze order trends and customer needs to improve service levels and enhance the planning process.

3) Documentation and Reporting:

- Maintain accurate records of all customer interactions, orders, complaints, and resolutions.

- Prepare regular reports on order statuses, customer satisfaction, and complaint resolution.

- Update ERP systems with relevant information to ensure data integrity and track progress.

- Work closely with the sales and finance teams to ensure timely invoicing and payments.

Qualification / Knowledge / Skills Requirement :-
- Bachelor’s Degree in Business Administration, Supply Chain, Customer Service, or a related field. 
- Minimum 2-3 years in customer service, order management, or a similar role, preferably within the Plastic Injection Molding industry.
- Strong communication and interpersonal skills. 
- Proficiency in ERP/CRM systems and MS Office Suite (Excel, Word, PowerPoint). 
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously. 
- Problem-solving skills and a proactive approach to customer satisfaction. 
- Familiarity with inventory management and production planning processes is a plus.