Job Description

Job ID: 35793-  CY -  C(A40)
Job Position: General Manager
Salary Range: Basic from RM5000- RM8000
Working hours : Tuesday - Sunday (9am - 7pm) Sometimes need to be more flexible
Benefits : Provide performance-based bonuses
Location: Eco Botanic JB
Company Background: Dance Studio

Job Summary: 

The General Manager will oversee the day-to-day operations of the café, dance and piano studio, apparel shop, and children's art centre. This role requires a versatile leader who can manage multiple aspects of the business, ensure high levels of customer satisfaction, and drive business growth. The ideal candidate will have a strong background in management, excellent organizational skills, and a passion for the arts and community engagement.


Job Scopes 

 Operational Management

• Oversee the daily operations of the café, dance and piano studio, apparel shop, and children's art centre
• Ensure all areas are staffed appropriately and run smoothly and efficiently
• Implement and monitor operational policies and procedures to enhance productivity and customer service

Financial Management

• Develop and manage budgets for each business unit
• Monitor financial performance, including sales, expenses, and profitability
• Prepare financial reports and provide insights to the owner/director

Team Leadership

• Recruit, train, and supervise staff across all business units
• Foster a positive and collaborative work environment
• Conduct regular performance evaluations and provide coaching and development opportunities

Customer Service

• Ensure a high standard of customer service across all business units
• Handle customer inquiries, feedback, and complaints effectively
• Develop strategies to improve customer satisfaction and retention

Marketing and Business Development

• Develop and implement marketing strategies to promote the café, studios, shop, and art centre
• Plan and execute events, workshops, and promotions
• Build and maintain relationships with local community groups, schools, and businesses

Facility Management

• Ensure the cleanliness, safety, and maintenance of all facilities & Coordinate repairs and upgrades as needed

Inventory Management

• Oversee inventory levels for the café and apparel shop & Implement effective stock control systems

Job Requirement

Qualifications

1. 1.  Minimum of 5 years of experience in a managerial role, preferably in a similar multifaceted environment
   2. Strong financial acumen and experience with budget management
   3. Excellent leadership, communication, and interpersonal skills
   4. Proven ability to manage multiple business units and a diverse team
   5. Passion for the arts, community engagement, and customer service
   6. Proficiency in Microsoft Office and business management software
   7. Personal Attributes:
      • Highly organized and detail oriented
      • Creative and strategic thinker
      • Ability to thrive in a fast-paced and dynamic environment
      • Strong problem-solving skills and the ability to make sound decisions

Email to : christine.yap@nalagroups.com
WhatsApp to : +60 18-276 5516