Job title: Customer Service Officer (Front Desk) 5 pax l Up to $2.5k l 5.5 working days l Bendemeer l TG
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: Negotiable
Job published: 2023-01-16
Job ID: 34282
Contact name: Esther Teo
Phone number: +60127718677
Contact email: esther.teo@nalagroups.com

Job Description

Job ID: 34282-TG C(A30)

Range of salaries: $ 2.0K to $2.5K 
Background of the company: Training Center
Working hours: Monday -Friday, 9am ~ 6pm; Sat 9am -1pm  
Location: Bendemeer, Singapore  

Job Description:

  •      Handle general enquiries and registration for walk-in customers at the counter

  • ·    Courier arrangements

  • ·    Refreshments order/ Logistics arrangement (based on schedule)

  • ·    Issuance/ Collection and maintenance of trainer’s kit (remote, markers etc.) and log book

  • ·    Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet

  • ·    Registration and verification of trainees’ entry requirements and supporting documents

  • ·   Finalisation and confirmation of course attendance on day 1 (e.g. collect IDs copies, check names and IDs)

  • ·         Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status

  • ·    Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review

  • ·    Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations

  • ·    Ensure proper handover to respective departments and relevant persons in the process flow

  • ·    Adhere to company’s confidentiality policies

  • ·    Other ad-hoc duties as assigned by the company

Job Requirement:

  • Competent in Microsoft applications (Excel, Word, Outlook, Navision)
  • Meticulous, systematic, organized and ensure proper and complete records for filing
  • Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
  • Able to work independently without much supervision
  • Well rounded team player to build efficiency and foster a strong team environment
  • Good coordination and organizational skills
  • Possess strong work ethics

    For those who are interest kindly to send RESUME/CV email to terrence.gie@nalagroups.com or WhatApp : 018 986 0250 (Terrence)