Job Description
34169 ET-C(A35)
Working Hours: 9am – 6.30pm (Mon – Fri)
Company Background: IT Software
IT Helpdesk
Job Description
· First level support for all IT related concerns
· First level support for incidents and service requests related to application
· Assisting with the detection and recording of possible Problems
· Maintaining accurate hardware and software inventory and configuration information
· Assisting with the detection and recording of possible
· Keeping affected business partners informed about progress
· Assisting with the fulfillment of Service Requests
· Monitoring the status and progress towards resolution of assigned Incidents
· Performing Incident investigation diagnosis and resolution
· Ensuring timely resolution of user issues by assigning an appropriate priority and resolution goal.
· Contacting software and hardware vendors (via voice or online systems) to research issues to determine and resolve issues
· Handling IT incidents and requests received via telephone, email or portal tickets
· Incident logging and managing/prioritizing workload
· ID Administration for password reset account unlock
· Perform imaging setup for standard desktop applications
· Perform daily checks to verify system availability Test and deploy new software, procedures, installation, conversion and upgrade activities
· Performs other duties as assigned