Job title: IT Helpdesk Support| 5 days | Up to RM3.5K
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: Negotiable
Location: Johor, MY
Job published: 2022-09-07
Job ID: 34169
Contact name: Esther Teo
Phone number: +60127718677
Contact email: esther.teo@nalagroups.com

Job Description

34169 ET-C(A35) 

Working Hours: 9am – 6.30pm (Mon – Fri)

Company Background: IT Software

IT Helpdesk

 

Job Description

·   First level support for all IT related concerns

·   First level support for incidents and service requests related to application

·   Assisting with the detection and recording of possible Problems

·   Maintaining accurate hardware and software inventory and configuration information

·   Assisting with the detection and recording of possible

·   Keeping affected business partners informed about progress

·   Assisting with the fulfillment of Service Requests

·   Monitoring the status and progress towards resolution of assigned Incidents

·   Performing Incident investigation diagnosis and resolution

·   Ensuring timely resolution of user issues by assigning an appropriate priority and resolution goal.

·   Contacting software and hardware vendors (via voice or online systems) to research issues to determine and resolve issues

·   Handling IT incidents and requests received via telephone, email or portal tickets

·   Incident logging and managing/prioritizing workload

·   ID Administration for password reset account unlock

·   Perform imaging setup for standard desktop applications

·   Perform daily checks to verify system availability Test and deploy new software, procedures, installation, conversion and upgrade activities

·   Performs other duties as assigned