Job title: Customer Relationship Executive | 5 Working Days | Singapore | ZW
Job type: Permanent
Emp type: Full-time
Industry: Education and Training
Salary type: Annual
Salary: Negotiable
Location: SG
Job published: 2022-09-15
Job ID: 34121
Contact name: Nala Groups KL
Contact email:

Job Description

Job ID: 34121 ZW - C(F40)M

Position : Customer Relationship Executive

Salary Range : SGD2,200 - SGD3,200

Working Hours : 9hrs per day (Rotate Shift)

Working Day : 5 days working days after 3 months probation (2 days off on weekdays)

Working area : Singapore - Upper Thomson Road

Company Background: Chinese Education Center


Job Description :

Handle Customer Services functions such as:

  • Provide course consultation to prospective customers
  • Convert customers’ enquiries into actual enrolments
  • Support existing customers on admin and curriculum matters
  • Support centre teachers on admin and curriculum matters
  • Review and improve in customers' service quality and satisfaction
  • Work with Marketing team on data collection and analytics
  • Liaise with teachers and parents pertaining to feedbacks / students' progress

Handle Operational duties such as:

  • Review workflows and processes, discuss and take corrective actions to better them
  • Coordinate and facilitate classes to ensure smooth running of all classes
  • Assess, utilise and manage the Student Management System
  • Process students’ enrolments and study material requirements
  • Ability to work on weekends and public holidays

Requirements :

  • Candidate must possess at least a diploma / Bachelor's Degree.
  • Experienced with Customer Service industry before be more advantage
  • More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
  • Good Interpersonal skills & Team Player
  • Effectively bilingual in English & Mandarin (Both write & spoke)


For those who keen to apply, kindly Whatsapp Zwei : 111146 1719 or email me at